In order to better serve the needs of users and provide timely guidance and after-sales service, we adhere to the spirit of "pursuing high quality, high quality, and customer satisfaction in everything". We make the following commitments to our customers based on the principle of "thoughtful service and reliable product quality"：
Requirements communication → Solution confirmation (type/size/design) → Quotation/sample making → Contract signing → Deposit payment → Production → Inspection → Final payment → Shipment → Receipt and acceptance → Setup and use → After-sales support
one：Needs Communication and Solution Confirmation (Core Phase) This step determines the direction of all subsequent work; the more detailed the communication, the better the results.
- Clarify Usage Scenarios and Objectives:
Purpose: Is it for promotional activities, exhibitions, temporary sales points, corporate image display, or employee outdoor rest?
Environment: Is it primarily for use in squares, streets, beaches, mountains, or golf courses? These locations have different requirements for wind and water resistance.
Objective: Is it for maximizing brand exposure through high foot traffic, or for professional customer reception?
- Determine Core Customization Elements:
Tent Type and Size: Choose from classic A-frame tents, side-opening umbrella tents, arched tents, or large combination tents? Determine the specific dimensions of length, width, and height.
Frame Material: Typically high-strength aluminum alloy (lightweight and rust-resistant) or steel frame (more stable and lower cost). Choose based on usage frequency and portability.
Tent Fabric Material: Commonly used are polyester Oxford cloth (tear-resistant), canvas (thick and textured), or PVC fabric (extremely waterproof). Determine the waterproof rating (e.g., PU 3000mm), sun protection (UV coating), and flame retardant rating..
- Advertising Design and Process:
Design: Provide the logo, main visual element, and copy to be printed. The manufacturer can provide design support.
Printing Process: The mainstream methods are digital direct-to-garment printing (vibrant colors, suitable for complex patterns) and screen printing (rich and durable colors, suitable for large-volume monochrome or spot color printing).
Image Location: Typically printed on the canopy ceiling, side panels (full or partial), or fascia (front horizontal strip).
- Budget and Quantity:
Define the budget range. The manufacturer can recommend the most cost-effective configuration based on the budget.
Determine the customization quantity, as the quantity directly affects the unit price.
two：Solution Quotation and Contract Signing
- Supplier Provides Solution and Quotation:
Based on your needs, the supplier will provide a formal quotation including tent structure diagrams, material specifications, printing effect images, a detailed configuration list, and prices.
Carefully verify all details: material specifications, dimensions, and whether accessories (such as edging, sandbags, storage bags, carrying bags, etc.) are included.
- Sample Confirmation/Proofing:
For important projects or large-volume orders, it is strongly recommended to request a physical sample (such as a printed tent fabric piece or a section of frame material) to confirm color, material, printing effect, and process.
- Contract Signing:
The contract should clearly include: product specifications, unit price and total price, payment method (commonly deposit + balance), delivery time, shipping method, after-sales guarantee (warranty period), and other terms.
three：Production and Quality Control：
- Deposit Payment:Typically, 30%-50% of the total contract amount is paid as a deposit to initiate production.
- Factory Scheduling and Production:
Frame Processing: Cutting, processing, and painting the frame according to dimensions.
Tannel Fabric Cutting and Printing: Cutting, printing, and drying the fabric according to the design documents. This is the core step for achieving the desired advertising effect.
Sewing and Assembly: Hemming the tarpaulin, attaching fasteners/Velcro, sewing accessories, and trial assembling with the frame to ensure accurate hole positioning.
- Production Inspection (Optional but Important): If possible, a third party can be commissioned or you can personally inspect the goods before shipment to check the workmanship, dimensions, and printing quality.
four：Delivery, Acceptance, and After-Sales Service:
- Final Payment and Shipment:
After production is completed, pay the remaining balance. The manufacturer will arrange packaging and shipment (usually tents and frames are packaged separately).
Confirm the delivery address and time.
- Receiving and Acceptance:
Upon receiving the goods, immediately unpack and inspect:
Check the quantity for accuracy.
Check for any deformation or damage to the frame.
Check for any obvious color differences, misprints, or stains on the tarpaulin printing.
Check if all accessories are complete.
Initial Setup Recommendation: Conduct the initial setup under the guidance of the manufacturer's video or instruction manual to familiarize yourself with the process and check that all parts match perfectly.
- After-Sales Service:
Reputable manufacturers will provide a warranty period (e.g., 1-3 years for frames, 6 months-1 year for tarpaulins), repairing or replacing non-human-caused quality issues.
Keep the contract and contact information for future order replenishment or inquiries.
five：Establish a reasonable sales and service management system and framework：
- Pre sales service: Establish a dedicated sales service organization, and the company will arrange relevant professionals to be on site to teach correct and timely use..
- In sales service: In order to prevent users from causing unnecessary losses due to improper use, the company will send relevant technical personnel to the grassroots level to provide technical guidance to users during product use.. Ensure proper use of the product, allowing users to use it safely and with peace of mind.
- After sales service: Our company responds to maintenance services within 2 hours and arrives at the site for repairs within 12 hours. In order to better provide product after-sales service and timely receive customer feedback, the company has a dedicated Yibin after-sales service hotline:xxxxxx. Professional personnel answer and promptly record feedback, and provide solutions to problems. If on-site guidance is needed, the company will arrange relevant professionals to provide timely guidance at the designated location within 24 hours.
- After sales service statement: All services provided by our company are free of charge..
Warm Reminders and Precautions
- Plan Ahead: The entire customization cycle typically takes 7-20 business days (depending on complexity and quantity). Please allow ample time for your event.
- Design Specifications: Provide the manufacturer with high-resolution (vector files are best) design drafts to ensure clear printing.
- Safety First: Always check the tent's wind resistance rating. When using outdoors, secure it firmly with tent pegs, sandbags, and other accessories. Fold it up promptly in inclement weather.
- Maintenance and Care: Clean and thoroughly dry the tent after use before storing it to extend its lifespan.
